▫️My order is marked as 'Completed,' but I haven't received the funds?
A 'Completed' order status without fund receipt is usually due to network-related delays. Checking the transaction history through a blockchain scanner can clarify the situation. If the issue persists, our Support Team is ready to help resolve it promptly. Here’s how to proceed:
Check for Pending Transaction
Network Congestion: Often, a spike in network gas fees during the transaction confirmation time can cause delays.
Use Blockchain Scanners: To verify, use a blockchain scanner like Etherscan or BSCScan. Search your receiving wallet address history and check for any transactions marked as 'pending'.
Pending Transaction Indication: If there’s a pending deposit transaction, it’s likely a temporary delay due to gas fee fluctuations and should resolve with time.
No Pending Transaction Found
Contact Support: If your blockchain scanner search doesn’t show a pending deposit transaction, please reach out to our Support Team for assistance by clicking the link below.
Provide Order ID: Make sure to provide your Order ID to help us quickly address issue.
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